My spouse and I paid £1,886 for a bundle vacation with Railbookers. Our four-star resort in Paris took an imprint of our card on arrival in case of any extras. Two weeks later, I discovered the resort had debited €896.04 from my account. It defined it had acquired no cost from Railbookers.
I requested Railbookers for a speedy refund and acquired an automatic response aiming to “present the very best resolution out there” inside 30-60 days. I heard nothing extra for 4 weeks, so I known as and, after holding on for 25 minutes, was informed I couldn’t be put via to buyer care.
JS, Uckfield, East Sussex
“The wait is over!” trumpets Railbookers web site, considerably tactlessly given the 60-day deadline it permits itself for responding to clients.
In your case, it’d by no means have been over if you happen to hadn’t turned to the media. By the point I intervened, 46 days had handed since your refund request. However there’s nothing like pending publicity to focus the thoughts: you have been contacted inside 24 hours of my overtures and, amid profuse apologies, promised your a reimbursement.
The corporate stays coy about speaking. It has up to now failed to reply to my requests for a remark.
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